Bilingual Membership Coordinator (English / French)

Hours : 9am-5pm, Monday to Friday

Office Model : Hybrid, 2 days in office and 3 days from home

FIT :

• Must have excellent communication skills, both written and verbal in English and French (this will be tested in both languages)
• Post-secondary is a must (university preferred)
• Detail-oriented and ability to analyze and organize
• Friendly and team oriented
• Personable and a great communicator
• Previous experience in membership or not-for-profit is a definite asset

What's in it for you?

• 2 weeks vacation with flex time for appointments or ad hoc time off requirements
• Office is closed b / w Xmas & NYD
• Summer Fridays
• Company benefits (including STD & LTD) from Day 1
• RRSP matching program, up to 5%
• Paid education and training opportunities

What does the position entail? The ideal candidate will be customer / member-service oriented, have a keen eye for detail, and possess strong organization, communication and strategic thinking skills.

Prior experience in membership and / or non-profit environment is preferred.

What are the job responsibilities?

• Managing the membership renewal process
• Working collaboratively with the Executive team and Finance team to support renewal and fee reminder messaging
• Working collaboratively with Communications to keep member-facing materials current and impactful
• Facilitating the new member onboarding process through a welcome and orientation process in coordination with members of the Management Team
• Maintaining the membership database and actively ensuring data is current, correct and complete
• Proactively communicating the value of membership to new, existing, and potential members
• Coordinating and facilitating member presentations and other opportunities for outreach
• Supporting the development and execution of growth strategies to increase membership and strengthen retention

What do you bring?

• Fluent communication skills in English and French (written and spoken)
• Undergrad degree or college equivalent
• Previous membership coordination and / or experience at a non-profit organization is preferred
• Strong attention to detail
• Highly organized and skilled in database management
• Personable and friendly manner with the ability to work collaboratively with colleagues and to reach out to senior representatives of member companies and organizations
• Ability to prioritize inquiries, requests, and processes with minimal supervision
• Excellent organizational skills and prioritization skills