Job Description

What is the opportunity? This position is responsible for providing day-to-day leadership to the contracting team for all distribution channels within Licensing, Contracting and Compensation Services (LCCS).

You will manage workflow and metrics and support the business plan for operational efficiency and maintain / improve customer satisfaction.

This position will partner with the LCCS management, Sales, and new business & underwriting teams to ensure operational consistency is maintained to support all sales channels across all lines of business. What will you do?

• Provide quality leadership to staff in the day-to-day operations of the department- monitoring SLAs, and ensuring metrics are accurately reported
• Act as primary liaison with Compliance for Contracting issues
• Review, assess, make decisions on contracting compliance and / or risk issues within authority limits for the Contracting staff
• Resolve escalated customer issues / complaints and complex problems
• Develop and maintain relationships with internal and external business partners
• Partner with other members of the LCCS management team to effectively manage and resolve issues including cross channel issues
• Support the development and implementation of an integrated services strategy for LCCS and enhance integrated service capabilities to provide a unified and singular face to clients through workflows, policies and procedures, training and education and technology What will you need to succeed? Must have
• Fluently bilingual in both English and French, written and spoken
• Proven managerial experience
• Strong analytical, problem solving and communication skills
• Strong attention to detail and strong customer service
• Conceptual thinking with the ability to translate strategies and ideas into practical application / program development
• Experience in Life and Health InsuranceNice to have
• Experience in Group Insurance Special Conditions Please note you must be fluently bilingual in both English and French to apply.

Only applicants fluent in both languages will be considered for this position. What's in it for you?

• A Total Rewards program that includes flexible benefits, work / life balance and career development programs and investment and retirement savings plans
• Competitive pay and high-earning potential
• All the tools, training, and team support you need to grow your career
• Flexible work / life balance options
• Sophisticated RBCI software tools to boost your productivity Job Skills Adaptability, Analytical Thinking, Communication, Customer Service, Decision Making, Insurance Operations, Leadership, Office Administration, Operations Management, People Management, Process Management, Strategic Thinking, Time Management Additional Job Details

Address :

MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR : MISSISSAUGA

City : MISSISSAUGA

MISSISSAUGA

Country : Canada

Canada

Work hours / week : 37.5

37.5

Employment Type : Full time

Full time

Platform : INSURANCE

INSURANCE

Job Type : Regular

Regular

Pay Type : Salaried

Salaried

Posted Date : 2024-05-24

2024-05-24

Application Deadline :

2024-06-08

I nclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work.

We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.