This is a remote position.

Fulltime (40 hours a week)

Mon Fri 9 AM 6 PM (EST) includes 1h unpaid break

JobDescription

As a Bilingual VirtualReceptionist you ll be the vital first point of contact for clientsseeking psychological support. Your role combines customer serviceexcellence with healthcare sensitivity managing incoming callsscheduling appointments and ensuring a seamless patient experience.

Working in a dynamic virtual environment you ll utilizestateoftheart VoIP technology and CRM systems to efficiently manageclient interactions.

This position offers the unique opportunity toblend your linguistic ss with a pion for helping others all whileworking flexibly from the comfort of yourhome.

Responsibilities

• Answer and manage incoming callsprofessionally in both French and English
• Schedule and coordinate appointments for new and existingclients
• Provide informative andcompionate responses to client inquiries
• Handle appointment rescheduling and cancellations withcare and efficiency
• Maintain strictpatient confidentiality and adhere to clinicprotocols
• ist with basicadministrative tasks during periods of lower callvolume
• Collaborate with clinicstaff to ensure smooth operations and patientsatisfaction

Requirements

• Fluent in French and English with excellent written andverbal communication ss
• PreviousSales experience required
• Previous experiencein healthcare reception or customer service rolespreferrred
• Proficiency in usingVoIP systems scheduling software and CRMplatforms
• Strong multitaskingabilities and capacity to prioritize in a fastpacedenvironment
• Exceptional attentionto detail and problemsolving ss
• Empathetic approach to client interactions and ability tohandle sensitive situations
• Comfortable working independently in a virtualsetting
• Reliable internetconnection and quiet home office space

Requirements

• Fluent in French and English with excellentwritten and verbal communication ss
• Previous Sales experience required
• Previous experience in healthcare reception or customerservice roles preferred

Benefits

Incentives

Fluent in French and English, with excellent written and verbalcommunication ss Previous Sales experience required Previousexperience in healthcare reception or customer service rolespreferred