About You

Youre a people person (dont worry, we also hate that phrase and we promise not to use it again). Youre friendly, patient, and willing to jump in to help a teammate who needs it.

Youre flexible and always ready to hit the ground running, figuratively and literally we have a treadmill desk at the office! Youre a strong communicator that can explain some complex invoicing / accounting concepts with simplicity and clarity.

Youve got an eye for detail, so youll spot that typo and fix it before you hit send. Youve got a good sense of humour feel free to tell us your most groan-worthy G-rated joke in your job application for bonus points

Youve got :

• Exceptional written and verbal communication skills that engage our customers (in both Spanish and English)
• 2+ years experience working as a customer success specialist
• Technical knowledge you must be able to troubleshoot, investigate, and think outside the box (brownie points if you have a basic understanding of HTML and CSS)
• A positive customer-centric mindset
• An abundance of patience and empathy
• Ideas! We want someone whos excited to share their thoughts and suggestions with the team

Your responsibilities will include :

• Translating our products and marketing material into Spanish as we explore entering new markets
• Communicating with customers by telephone and email (mainly in English to start)
• Holding 1-on-1 onboarding sessions as well as product demos for the new members
• Recording all incoming feedback and responding to customer issues in a timely fashion
• Maintaining an enthusiastic and dedicated approach to understanding customers needs
• Educating customers on the full value of our products and services
• Serving as the voice of the customer and providing internal feedback on how we can better serve them
• Working closely with the development team to identify bugs and track feature requests
• Travelling to exhibit at trade shows (up to 10% travel may be required)