Tenure : Full-Time, Contract

Location : Brampton, ON

Hours : 8 am - 8pm (Shifts will be scheduled during these hours)

Pay Rate : $21.37 / hr.

Responsibilities :

• Respond to inbound customer calls, addressing inquiries about package locations and ensuring clear and helpful communication.
• Document call details accurately and maintain records of customer interactions.
• Maintain a typing speed of at least 30 words per minute to ensure timely and efficient documentation.
• Use computer systems effectively to navigate, track, and document information related to customer queries.
• Uphold a high standard of customer service by demonstrating patience, clarity, and a strong customer focus.

Qualifications :

• Bilingual fluency in English and French (required).
• Basic computer proficiency, with the ability to navigate and document information efficiently.
• Typing speed of at least 30 wpm.
• Previous experience in customer service or call center roles is an asset.
• Strong communication skills, with the ability to handle inquiries professionally and empathetically.
• Detail-oriented with good organizational skills to manage call documentation and information tracking.