Job Title - Customer Service Representative - Analyst

Location - Moncton - NB

Onsite.

Bilingual French and English MUST

Qualification & Skills :

Qualification :

Graduate in any Stream. (Commerce Graduates would be preferred)

Desired Skills :

• Good knowledge of Customer Service- Order to Cash
• Excellent communication skills
• Ability to comprehend, assess and analyse the customer’s issue and provide appropriate resolution
• Ability to collaborate effectively with team members or other departments

Technical Skills :

Working knowledge of SAP / Oracle, Workflow tools, MS Office

Language Proficiency :

Excellent Canadian French & English- Writing / Listening / Speaking

Shift Time :

Monday Friday (Flexible between 7 : 00 AM EST to 7 : 30 PM EST)

Roles and Responsibilities :

• Handle customer interactions (telephonic / electronic)
• Maintain quality of customer interaction through empathic listening, comprehension, accurate analysis of the customer’s need and providing resolutions within defined timelines
• Coordinate and collaborate with other departments to resolve disputes per agreed timelines
• Ensure all service requests are handled in accordance to agreed metrics