Overview :

This role is dedicated to strengthening the company's sales efforts, acting as a liaison with customers and serving as the main support framework within the organization.

Its aim is to set a high standard of excellence by delivering exceptional service and proactive support across departments, with a continual focus on improving efficiency.

Here’s what you’ll do :

• Address inquiries through phone or email
• Manage resolution of disputes
• Collaborate with various departments to guarantee order completion
• Process orders
• Consistent follow through on commitments made to customers
• Support other team members as needed
• Monitor orders and notify about unavailable stock

Here’s what you’ll need to be successful :

• High school diploma required (post-secondary education is preferred)
• Great communication skills in English and French
• Strong team player and communicator
• Customer centric
• Strong sense of ownership, pride and accountability to their job
• 2+ years of customer service experience

Here’s what you’ll get :

• Competitive salary and paid employer benefits
• Monday to Friday daytime work schedule - no weekends, no evenings
• A tight-knit and very positive team culture
• Hybrid 3 days in office 2 from home
• 3 weeks vacation
• Bonus plan
• RRSP Match