You might not know our name, but you know where we are. That's because Compass Group Canada is part of a global foodservice and support services company that's the 6th largest employer in the world, with 625,000 employees.

You'll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more.

We're in all major cities, at remote work sites and everywhere in between - doing business in Canada and 50+ other countries where you can learn and grow.

Join us now and point your career forward!

Job Details

Role Details :

• Full Time Permanent
• Role requires travel to London, ON 1-2 times a week or as needed.

Job Summary

Oversee the daily operation, coordination, execution, and support of the audiovisual systems and requirements of executive, educational, and routine meetings in a fast-paced, customer service focused conference center environment.

Now, if you were to come on board as a Technical Support Specialist (AV Technology Expert), we'd ask you to do the following for us :

Oversee the staff setup, testing, maintenance, asset management, operation, and tear down of audiovisual (AV) and videoconference (VTC) equipment;

e.g., video data projection systems, computers, audio- and videoconference equipment, microphones, video cameras, audio systems, and operation of integrated AV systems).

• Provide best effort assistance to fulfill any audiovisual technical requirements as assigned.
• Provide a monthly report containing room usage data, open action items, equipment maintenance, and upcoming preventive maintenance schedules.
• Maintain the process used to create trouble tickets, customer issue resolution logs, and asset management.
• Execute all aspects of videoconference support including call set up, end user training, troubleshooting, and follow through on escalation of issues.
• Provide consultation and education to all levels of end users on presentation technologies.
• Troubleshoot audiovisual and videoconferencing related technology (various projectors, control systems, audio and videoconferencing).
• Maintain conference room integrity.
• Perform regular preventive maintenance checks (e.g., either report or address issues such as cable management issues, safety standards noncompliance, etc.).
• Escalate housekeeping and technical issues outside of AV and conferencing technology and applications to appropriate department.
• Maintain understanding of current and new presentation technology.

Think you have what it takes to be our Technical Support Specialist (AV Technology Expert)? We're committed to hiring the best talent for the role.

Here's how we'll know you'll be successful in the role.

• Thorough working knowledge of the operation and troubleshooting of AV and videoconferencing related technology.
• Strong customer service and communications skills required.
• Working knowledge of Microsoft Office (Word, Excel, Lync, PowerPoint, Outlook).
• Ability to facilitate tasks with internal and external staff to assure meeting and event success.
• Understanding of normal business and office procedures.
• Experience working in a fast paced university / conference center environment.
• Self-motivated independent thinker.
• A CTS certification by InfoComm
• 3-5 Years audiovisual technology management experience.
• 3-5 Years AV and presentation technologies experience.
• 3-5 Years customer service experience.
• High School diploma or equivalent a must.
• Industry relevant training or technical courses a plus.
• Basic familiarity with commercial / institutional building design and construction, including understanding of typical building systems (i.

e. HVAC, electrical, lighting, building controls, security, etc.)

Basic technical understanding of related communications technologies (i.e. IT, data networking, telecommunications, communications cabling, etc.)

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate.

We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

For accommodation requests during the hiring process, please contact [email protected] for further information.