AudioVisual Onsite Tech Support (Ottawa, ON)

Our client is seeking a dedicated Audio Visual Onsite Tech Support to join their Customer Services team in Ottawa, Canada.

The ideal candidate will ensure unsurpassed quality control and continuity of AV systems, videoconference solutions, and services.

This role involves managing all aspects of AV and video conferencing hardware, software maintenance, and support requirements, ensuring customer meeting rooms and conference facilities are always operational.

Responsibilities :

• Manage all forms of audio-visual and video conferencing hardware, software maintenance, and support requirements.
• Maintain and repair equipment as needed to keep customer meeting rooms and conference facilities up and running.
• Analyze equipment usage, reproduce client-reported issues, and perform testing of manufacturer interoperability and / or hardware and software.
• Conduct pre-deployment testing of new software builds and releases.
• Diagnose video communications incidents quickly and efficiently.
• Initiate, develop, and manage a range of complex AV / IT project
• Fulfill corrective maintenance works in accordance with Technical Specifications for Site Corrective Maintenance and Service Level Agreements (SLA).
• Create and update documentation for the AV systems.
• Suggest and implement immediate improvements in overall AV systems, video meetings, and collaboration quality.

Qualifications :

• Bachelor's degree level minimum
• Fluent in spoken and written English
• Native English language skills
• Confident in MS Office.
• Good understanding of Windows operating systems.
• Good understanding of basic network terminology and technology
• Good understanding of video conferencing and audio solutions
• Self-motivated and comfortable working autonomously as part of a dispersed team.
• Technically fluent with the ability to work with different hardware and software technologies
• Quick and continuous learner.
• Ability to work and think well under pressure.
• Positive can-do approach and attitude.
• Customer-oriented mindset.
• Desirable : MTRs, Cisco, and / or Poly Certification(s).