Job Description

Given the nature of Langdon Hall as a unique, luxury boutique property, the Assistant Food & Beverage Manager (Dining Room) will serve as an ambassador for the Hotel and be a multi-functional individual who is driven to always exceed guests’ expectations with an attention for detail.

This individual possesses strong interpersonal skills and a positive attitude towards their work and their fellow colleagues while handling pressure situations which require a quick and efficient thinker as they occur.

Duties and Responsibilities

• Provide a consistently exceptional experience for all guests
• Offer guests knowledgeable, personalized service
• Ensuring excellence in guest satisfaction through effective training of team members and maintaining a positive and committed Do Whatever It Takes attitude
• Planning, training, scheduling, and supervising dining room team members
• Ensure team member education is provided to dining room personnel in accordance with the team member education plan, plus provide on-the-job training for dining room personnel.

Conduct pre-meal meetings with Executive Chef.

• Responsible for arranging seating accommodations and greeting guests and team members while maintaining a friendly environment
• Must be on Dining Room floors at all times during meal periods. First responsibility is to the comfort and service of guests
• Supervise the physical appearance of the dining room area and work stations such as cleaning schedule
• Supervise the appearance of dining room tables, including table linens, napkins, silverware, table setup, centerpieces, menus and closing duties for team members
• Schedule work assignments for all dining room team members assigning specific tasks and spot checking to ensure standards are met such as side work
• Maintain pertinent and appropriate team member attendance records, reservations, incident reports, schedules, special functions
• Assist team members on the floor when needed
• Perform other duties as required

Qualifications

• Minimum 5 years in a food and beverage role, with 2+ years in a similar role
• Thorough knowledge of fine dining service procedures and functions
• Excellent knowledge of food and wine pairing
• In depth food and preparation knowledge
• Supervisory experience in front of the house operations within fine dining restaurant, hotel, club or similar community, preferred
• Smart Serve certified, required
• Ability to communicate with, understand, empathize with, work with and be tolerant of guests, peers, supervisors, subordinates and other outside contacts
• Demonstrate high level of interpersonal skills, both written and verbal
• Ability to read, write, communicate and comprehend verbal and written instructions in English
• Ability to be accurate, concise, detail oriented and make independent decisions
• Ability to maintain confidentiality
• Ability to communicate effectively with guests and staff at all levels of the organization
• Exemplary interpersonal skills and ability to work cooperatively as a member of a team.
• Effective time management skills to organize and prioritize workload

Additional Information

Benefits :

• Company events
• Dental care
• Discounted or free food
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Store discount

Voted #5 on Canada’s Best 100 Restaurants, only 5-Diamond restaurant in Ontario, and member of the exclusive Relais & Chateaux association.

We appreciate your interest in Langdon Hall but only those selected for an interview will be contacted.

Langdon Hall welcomes and encourages applications from people with disabilities; accommodations for disabilities are available on request for candidates taking part in all aspects of the selection process.