Position Summary :

Reporting to the Retail Manager, the Customer Experience Sales Specialist (CESS) is responsible for working with the retail team to ensure successful day-to-day operations related to products and services for all new and existing customers.

This role will be a combination of in-office administration and operations and yard labour. Product knowledge, accurate administration and customer service are a priority, along with open, honest and consistent communication.

position responsibilities :

• Work with all areas of the business location to ensure a professional customer experience in an accurate and timely manner
• Ensure that health, safety and security policies are adhered to within company policy
• Location and Customer Administration, including receiving incoming inventory and ensuring all paperwork is properly tracked and processed
• Follow protocol related to all out-going product orders including correct documentation
• Maintenance of location to ensure the yard and equipment meets company standards
• Operation of forklift for shipping / receiving products via totes and pallets
• Able to knowledgeably speak about all products including protection products, fertilizer, seed, and specialty services
• Help grow excising / new customers by creating call lists that encompass knowledge of on farm storage and buying patterns
• Be an active part of a team that is committed to building client loyalty
• Other duties as required

EDUCATION AND EXPERIENCE :

• High School graduate or equivalent
• College graduate with a Major in an area of Business Administration or Agricultural Science is preferred
• Previous work on-farm or in the agriculture field will be considered an asset
• Basic shipping / receiving experience, including inventory tracking and entering

OTHER REQUIREMENTS :

• Ability to work independently, prioritize responsibilities, exceptional communication skills
• Mechanically inclined and able to diagnose and repair minor issues
• Self-motivated team player with a positive attitude
• Familiar with, and able to issue / review documentation with accuracy; load-out tickets, shipping / receiving paperwork, and other administrative duties as needed
• Effective communicator ensuring customer needs are being met and all team members are kept updated
• Proficient in the use of computers and software including Microsoft Office Suite
• Familiar with The Rack as a company along with products / services available
• Must live in or close to North Battleford SK